No-Hassle Lifetime Warranty
We build our lights for off-road use, and we know what that means: mud, water, trees, rough trails, and the occasional "oops."
That's why Woody's Lights products are backed by our No-Hassle Lifetime Warranty.
Lifetime really means lifetime.
If something goes wrong with your Woody's Lights product, contact us. We'll help troubleshoot the problem and determine whether we can send you a replacement part, repair your product, or replace it. We don't prorate your warranty just because your lights are a few years old. Covered products remain covered for as long as the original purchaser owns them.
What's Covered?
We cover most failures and accidental damage that happen during normal use, including:
- Manufacturing defects
- Water damage
- LED failures
- Wiring or internal component failures
- Whip breakage near the base or mount
- Damage from tree limbs and trail obstacles
- Accidental breakage and those inevitable "oops" moments
What's Not Covered?
Our warranty is generous, but it isn't unlimited. The warranty does not cover:
- Fire damage
- Products that have been crushed or run over
- Intentional damage or extreme abuse outside normal use
- Lost or missing products, parts, mounts, or hardware
- Lost or damaged remotes
- Batteries
- Cosmetic damage that does not affect operation
- Damage caused by improper wiring, incorrect voltage, or unauthorized modification
How Does a Warranty Claim Work?
Start by contacting us. Tell us what's going on with your product. Photos or a short video can often help us diagnose the problem without requiring you to send anything back.
Some issues can be handled remotely. For smaller components such as controllers, wiring, or other electronics, we may be able to troubleshoot the issue or send the necessary replacement part.
If a whip or other product needs to come back to us, we'll provide return instructions. Once received, we'll inspect it and, at our discretion, repair or replace the covered product.
Our goal is simple: get your lights working again without giving you the runaround.
Warranty Shipping
We want our shipping policy to be clear so there are no surprises during a warranty claim.
Within the first 6 months after purchase:
For covered warranty claims, Woody's Lights will cover the cost of returning the product to us.
After the first 6 months:
The customer is responsible for the cost of shipping the product to Woody's Lights.
For covered warranty claims, Woody's Lights covers the repair or replacement and the cost of shipping the repaired or replacement product back to you.
Please contact us before shipping anything. Many problems can be diagnosed without a return, and we'll provide the appropriate return instructions when one is necessary.
Purchased From a Woody's Lights Dealer?
You're covered too. Products purchased from an authorized Woody's Lights dealer receive the same warranty coverage as products purchased directly from Woody's Lights.
A Few Important Details
- The Lifetime Warranty applies to the original purchaser and remains in effect for as long as that customer owns the product.
- Proof of purchase may be requested.
- Products purchased directly from Woody's Lights or from an authorized Woody's Lights dealer are eligible for warranty coverage.
- Replacement products or components provided under warranty do not restart the warranty period; they remain covered under the original product's warranty.
- Woody's Lights reserves the right to repair or replace a covered product at our discretion.
Need Warranty Help?
Don't overthink it. Contact us, tell us what happened, and we'll let you know what we need to get you taken care of.
Web: Contact Us
Email: info@woodyslights.com
Phone/Text: 682-325-9663
Facebook: Woody's Lights